We can repair your laptop, All-in-One or desktop computer at YOUR place or OURS. Some jobs, such as internet or printer issues really need to be done at your place and you may simply prefer the convenience of having a tech come out to you. Onsite techs charge a call out based on whether you get same day or next day service - call for details. We are very skilled and fast at our work and many jobs are completed in a short timeframe. We can also do work at OUR place. Easy as one, two, three...
We can fix all sorts of problems with computers, internet, printers, screens, hardware or software. Call our team to discuss the options. Below are some of the services we offer.
Anti-Scam Clean
If you have been scammed or had a hacker get onto your computer, we can clean your system and get things back to safety. This anti-scam clean involves a full virus scan, malware scan, removal of all suspicious programs, a look into your email security setup and possible improvements there if required. We also give it our comprehensive 38-point health check. At the end you can be assured that your laptop or desktop etc will be safe for you to use again.
Back-Up
Backup is a vital part of any computer setup. If you don't have a backup you risk losing your data such as files and photos. A back up today is worth a lot tomorrow when you really need it. We have 3 backup options for you depending on your needs. This includes an external hard drive option, a cloud option and a monitored backup option that checks the backup has occurred each day. Different options have different pricing of course and we can advise you how much you need to invest into a backup system based on your computer usage.
Battery Replacement
We can supply and install laptop batteries for basically any model of laptop – whether it's a Windows machine or an Apple. The process requires getting the serial number and occasionally other details from the computer and after the assessment we can give you precise details of cost and time to source. Many batteries are sourced locally and can be fitted within a few days. Some laptop batteries for older or rarer models need to be imported and can take a few weeks. But the assessment process includes a fairly accurate timeframe so you can be aware of how long you need to wait. The good news is that we can often give you your laptop to take away and keep using while you wait for the battery to come in.
BIZ Customer Support
If you are in business we have a range of proactive support services to ensure your computer systems keep running! Preparation is the key – when the disaster has happened is too late. It's vital to have systems in place to cover the various common scenarios that can cause your business to grind to a halt. Give a call and ask about our BIZ services and our specialist will talk you through the options. A no obligation meeting is offered to discuss your needs.
Broken Ports
If a port on your computer is broken (which is a fairly common issue) such as the USB, power socket, HDMI, sound or USB-C, then we can help. We have a specialist tech who can assist you and can fix many of these port issues. The main difficulty with these repairs is that the ports are usually soldered directly to the motherboard which requires specialist equipment to service. We can do this! Come in for an assessment and we can advise you about the cost.
Broken Screen?
We can fix most any type of broken screen. If you have a MacBook Air, MacBook Pro, Microsoft Surface or any brand of Windows computer (Acer, Asus, Compaq, Dell, HP, IBM, Lenovo, Samsung, Toshiba etc. We can source most of our screens here in New Zealand which ensures a speedy repair time.
Charging Problems?
Laptop not charging, or only charging when the cord is held just right? It's usually one of three things - the charger, the battery, or the charging port (DC jack) itself - and each has a different fix. Bring it in and we'll test all three, then give you a precise cost and timeframe. Ports can usually be repaired locally and chargers for most brands are on the shelf. One tip: don't keep wiggling the cord. A damaged port can get worse and take the motherboard with it.
Clone Your Computer
Need your computer copied to a new solid state drive (or hard drive) then we can help you. Cloning is a fairly straightforward process but occasionally needs a little help with some repairs to the drive. Some solid drives and hard drives can get damaged that's why you need to replace the drive. A clone is the solution, but the more damaged the drive is the more difficult it can be to clone. We have a full range of tools that can complete these repairs and recover your data successfully.
CMOS Battery Replacement
Did you know that every computer contains a tiny battery that keeps power going to the computer so that it doesn't forget a few key bits of information. The most impactful is the time. If your computer is suddenly showing the wrong time. Usually 1st Jan 1980 or 2000 then it's likely the CMOS battery is faulty and needs replacing. The battery is often cheap, especially in the case of desktop PCs but laptops have a variety of options. Our assessment service will determine what you need.
Computer Won't Power On?
This is a common problem with a few usual suspects. Often the power supply in a desktop, or the internal power circuit in a laptop is at fault. Whatever the actual issue our assessment service will determine the specific cause and we'll let you know the solution and cost and how long it will take.
Data Transfer
You've got a new computer and need your files and photos transferred to the new one. You also need ... · your applications installed · email setup · email signature and contacts swapped over · printer and scanner installed and setup · wifi configured · and it would be nice to have your picture back on the desktop background We've got it covered. This and much more. We can do anything from a simple transfer to the most complex transfer with many tricky issues. We've seen it all before and can help you out.
Email Setup or Recovery
Emails can be tricky for some people. Often email is stored as one single file and if something goes wrong it's a simple fix. We have many tools to help with recovery of lost email, and setting up any tricky email situations. We can also help you if you email is going into people's SPAM folders and not getting to them. Google and Microsoft have strict rules these days about email and if you have your domain it's important to have the correct setup – this includes DKIM, DMARC and SPF. If you don't have those setup you may be losing email.
File and Photo Recovery Service
Lost precious photos or files. We can help. The first thing we advise is STOP. Stop working on your computer immediately as this gives us the best possible chance to get data back. We have a selection of professional tools that enable us to recover data. We can also advise on backup options to prevent this in the future.
Health Check Service
We have a unique 38-point health checkup that covers many issues that are commonly faced and can prevent a variety of potential problems. We recommend yearly servicing or twice yearly if you are a heavy computer user. Get your computer in today for this powerful service.
Insurance Assessment
If you have had an accident and dropped your laptop or some other issue we can provide an assessment that meets all the requirements of your insurance company. This facilitates a speedy insurance process and helps your claim be sorted quickly and easily. We can then rapidly repair your computer (or help with the setup of a new one) once the insurance company gets back to us. We assess your computer, determine the exact fault, and then produce a report which we send direct to the insurance company and CC you as well. Over 95% of claims are accepted with our assessment and reporting.
Internet or Wi-Fi
Our techs can promptly determine why you have no internet or WiFi and can help you. Whether it's just a few settings that need changing to get the Fibre, VDSL or ADSL going, or whether you need a new router and Wi-Fi extender setup we can help. Our service is prompt and our onsite technicians come prepared with all the tools and parts that may be needed.
Keyboard Repair Service
If you're missing a key or the keyboard isn't typing we can help! We can check a variety of potential problems and let you know the precise problem. Sometimes, a new keyboard is often needed and we source most of the these locally within a day or two. Once the assessment is complete, we'll give you a precise cost and timeframe so you can decide what to do.
Login and Password Restoration
Forgot your password? We all do at times. We can help you get back into your computer or reset the password for your email or any other password computer system. Just call and talk to our team.
"I can certainly recommend the service. Used these guys 3 times, and a quick efficient solution each time. Called out and fixed the last problem within an hour."
New Computer Sales & Advice
Need a new computer but not sure what to buy? We sell new and quality refurbished laptops and desktops, and we'll give you honest advice about what actually suits your use - not just what's on special this week. Because we repair computers all day, we know which brands and models go the distance. And unlike the big stores, we can set your new machine up properly, transfer everything across from your old one, and we're right here if you ever need a hand afterwards.
No Operating System?
Your computer turns on, but comes up saying "no disk" or a sad face. Then for some reason your computer doesn't see the operating system. This is often related to the disk drive or solid disk drive or the configuration of how your computer sees it. We can help! There are a variety of potential solutions ranging from a simple reconfigure of settings to a replacement of a drive. If the drive is damaged we can help with data recovery too.
Noise Reduction Service
Got a noisy computer? We can help! There are several moving parts in your computer – whether you have a desktop, all-in-one or laptop. This includes CPU fans, power supply fans, graphics card fans, motherboard fans, hard drives, or coolant systems. Occasionally, we have even heard coils on the motherboard make strange noises. Whatever the issue we can help eliminate that pesky noise from your computer.
Onsite at YOUR Place
We can come to your place, wherever in Canterbury you are. Christchurch, Rolleston, Prebbleton, Darfield, West Melton, Belfast, Rangiora, etc are all in our service area.
Overheating or Running Hot?
Is your laptop hot to the touch, or the fan roaring away? Dust builds up inside every computer and eventually blocks the cooling system. Left alone, overheating slows your computer down and can shorten its life. Our cooling service opens the machine up, cleans out the dust, checks all the fans and replaces the thermal paste that keeps the processor cool. The result is a computer that runs quieter, cooler and often noticeably faster.
Phone & Tablet Help
We're not just computers - we can help with iPads, tablets and phone niggles too. Common jobs include setting up a new phone or tablet, moving photos and contacts across from the old one, getting your email working on all your devices, freeing up storage and making sure your photos are backing up safely. If you've bought a new device and everything seems to be in the wrong place, bring it in with the old one and we'll get you sorted.
Printer & Scanner Problems
Printers cause more frustration than almost anything else we see! Whether it won't print, won't connect to the Wi-Fi, or the scanner refuses to talk to your computer - we can help. Many printer issues are best fixed at your place, where the printer, computer and Wi-Fi are all together, and our onsite techs sort these problems every week. We'll also tell you honestly when a printer isn't worth fixing - sometimes a replacement genuinely is the cheaper option.
Recycling & Safe Disposal
Got an old computer sitting in the cupboard? We can recycle it responsibly. First and most importantly, we make sure your data is properly wiped - or the drive destroyed - so your files and photos never end up in someone else's hands. Working parts get reused where possible, including through a local project that turns old computers into machines for kids who need them, and the rest is disposed of properly rather than going to landfill.
Remote Support
Many problems don't need a visit at all. With your permission, our techs can securely connect to your computer over the internet and fix things while you watch - often the same day you call. Remote support is ideal for software issues, email problems, mystery pop-ups and "it was working yesterday" situations, and we can help you anywhere in New Zealand. Just call our team, and if remote is the right fit we'll talk you through the simple connection steps.
Reorganise and Clean up Service
Computer a bit of a mess? We can sit with you and help organize things, delete unneeded files, uninstall apps that are no longer needed and also give the machine a general clean up!
Security - Viruses and Anti-Virus
We can advise on the most suitable antivirus for your system and use and clean up any virus infection you may have picked up. For many Microsoft Defender is sufficient, for others we recommend Malwarebytes Antimalware. There are three other aspects of security that are vital – firewall, applications and password protection. We can advise you on these too.
Simple Problem?
Got just a small niggle? A wee problem you'd love to get sorted out. We can often help with these little issues on the spot. If we find there's a deeper issue we'll let you know. Otherwise we may be able to help you over the counter.
Slow Computer?
A slow computer is the most common complaint we hear - and one of the most fixable. Sometimes it's clutter or a program misbehaving in the background; often it's an older hard drive holding everything up. Replacing it with a solid-state drive (SSD) is the single best upgrade you can make - your computer starts in seconds, with all your files and programs moved across for you. Extra memory can help too. We'll assess your machine and tell you honestly whether an upgrade is worthwhile, or whether the money is better put toward a newer computer.
Social Media Clean
Had issues with your Facebook, X (Twitter) or Instagram account, we can help you with the process to get things sorted. Often these companies make recovery very difficult, but we'll guide you through the process to ease the pain as much as possible. Give us a call.
Spilled Liquid On Your Computer?
We can get that laptop going again! Pop it into our workshop and let us assess the machine to find specifically where the issues lies. If economic to repair then we clean the motherboard of all residual liquids and dried drinks (sugar is bad for circuits) and then repair the broken section. If the entire board needs replacing we'll let you know during the assessment period.
Tuition
Want a tech just to sit down with you and show you how to do something? We're glad to help! Our patient and friendly techs will explain the topic in down to earth language that is easy to understand. We have options for computer tuition at our place or at yours.
Windows 11 Upgrade
Windows 10 is running out of security updates, so now is the time to plan your move to Windows 11. We can check whether your computer meets the requirements, then handle the whole upgrade with your files, emails, photos and programs all exactly where you left them. If your machine can't run Windows 11, we'll talk you through the options - including the free extended updates that buy you breathing room to replace it on your own terms. No scare tactics, just honest advice about the right time to move.
"I have been so suspicious of repairers. Just bit the bullet and nothing but good to report. My laptop is now bug free, has a new hd and I'm happy. All in good time. And ditto for my friend too!"
"The Team at Computer Help is excellent to deal with in all respects. I would recommend them to anyone."
