0800 FIX NOW 
(0800 349 669) 
160b Selwyn St, Christchurch

0800 FIX NOW 
(0800 349 669) 
160b Selwyn St, Christchurch

I've Got No Internet or WiFi!

Maybe you've turned your laptop, desktop or tablet on ready to get online, do a Google search, look at Facebook, check the weather or many other things, only to find you have no internet! We can help! The team at Computer Help NZ are experts at internet problems. It's probably because we fix internet issues for customers just about every day. If you find your internet is not going, perhaps the Wi-Fi is out of action, or something isn't connecting right so that you cannot get any emails. Our expert technicians can come to your home and fix any internet problems you may have.
Give us a call and a technician can be with you, usually within 24 hours. If you need your internet going quicker than that we have an URGENT option where we will be with you within an hour.

Call now to get your internet or WiFi going - 0800 FIX NOW

What Sort of Internet Do You Have?

There are several ways for your modem to connect to the internet. Your device (laptop, desktop pc or tablet) connects to a router, the router connects to the modem (often the router and modem are combined in the same box). Let have a look at the different sorts and how they work.

Fibre

One of the most popular ways to connect to the internet, partly because of the big push by Spark (formerly Telecom), is Fibre. This uses a fibre optic cable to connect your home or business modem to their servers. Fibre gets your internet completely off the copper phone lines and is the fastest way currently to connect. As an aside, the big Telcos such as Spark are keen for everyone to to move off the old copper lines as they are expensive for them to maintain.
Fibre can get you 100 Mbps or higher speeds. If you pay enough you can get 1000 Mbps. MBPS stands for Megabits per second which is an indication of how fast data is being uploaded or downloaded to your computer.

ADSL

ADSL stands for Asymmetric Digital Subscriber Line - you can see why it was abbreviated! It was the most popular internet type after dial-up back in the day and is still widely used. It uses the copper network so does have a speed limitation but is reliable. You can typically get a download of 20mbps or so.

VDSL

Closely related to ADSL is VDSL. It is faster than ADSL and get speeds of up to 80 Mbps. VDSL uses Chorus's fibre network to get to a cabinet positioned on the street, and then the copper network from the cabinet to your house. This explains why it is faster!
Here's a short video from Chorus that explains the difference.

https://www.youtube.com/watch?v=AErSs1rIoQY

Call now to get your wireless fixed
0800 FIX NOW

Need REALLY good wireless?

Need REALLY good wireless?

Internet Repair Please

Internet Repair Please