0800 FIX NOW

(0800 349 669)

160b Selwyn St
Christchurch

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Are Computer Repairs Essential?

Computer Help is investigating the possibility of doing no contact computer repairs. We're in the process of talking with the Ministry of Business, Innovation and Employment about how we can safely provide hands-on repairs.

computer repair essential

Some other repairers and tradies are calling themselves "essential services" and trying to just do business like normal. But the problem is they are not actually "essential". I'm sure it feels like they are. I mean, I'd consider getting paid my weekly wages essential, but here I am sitting at home not getting paid at all! Like every one. I think my computer repair service is of great value and really important ...but "essential" means life-or-death-essential. So if you are not a hospital, primary industry, telco or rubbish service - you're not.
The confusion comes around the fact that non-essential services ARE allowed to support essential services. e.g. plumbers can fix the pipes at a hospital.
Recently, this has been opened up a little to allow urgent issues e.g. water leaking in your house (and not just the hospital). Hence why we though it might be possible for us to help people with the computer repair issues.

Currently we're offering remote computer repairs, but it's amazing just how much you CAN'T do remotely. The computer needs to be mostly functional for us to even log on!
What we are thinking is...
* You call, we'll do the usual process and book you in for a repair at your place
* When the tech is outside they will call you. At that point you put the computer on your front door step and go back inside.
* We'll come to the door wearing our protective equipment, wipe your computer down with isopropyl alcohol wipes - talk about cleaning viruses off computers!
* We'll take the computer (laptop, tablet or desktop) away and do the repair
* Computer Help will call you if there is any cost above $200 or any parts (just like usual) or when it's finished to arrange a time to return it.
* We'll take payment over the phone.
* The computer will be returned the same way as the pick up. :)

Still this is ONLY A PLAN. We have NOT had approval from MBIE yet and want to make sure things are completely safe for staff and you wonderful customers.
We'll keep you posted. I'll send an email out when we have a safe, approved plan.


Matthew

www.chnz.co.nz

Computer Repairs During the Covid-19 Lockdown

Covid19 Lockdown & Computer Repairs.

We can still HELP you with your repairs...but only in some situations!

As per the government shutdown Computer Help NZ's workshop/office (DON'T come down to 160b Selwyn) and onsite repair service will be closed as of Wed 5.30pm until the lockdown is lifted.
BUT, our remote repair service WILL be available.

From Thurs 26th March, Computer Help in Christchurch will be answering phones with a skeleton crew from 9am to 2pm. We'll take bookings to do remote repairs for you where possible. Be patient if you can't get through as New Zealand's phone lines are overloaded with too many calls Leave a message where possible and we'll get back to you.

In what situations can we do a remote computer repair for you? When the computer that needs repairs is able to access the internet. If it cannot, then we cannot help you remotely.
If you are not sure, feel free to call or EMAIL. This email address is being protected from spambots. You need JavaScript enabled to view it.

Remote repairs cost $48 per 15 minute block and payment can be made by credit card over the phone. (No Amex)

Summary
* Computer Help is open from 9am to 2pm, weekdays during the lockdown.
* ONLY remote repairs, where possible, are available.
* Be patient with phone lines and answerphones.

Looking forward to getting back to normal!

Computer Repair Workshop Complete - Mostly!

This is me. Taking off the "Excuse Our Construction" sign. It signifies that we have finally completed our construction on the new computer repair workshop. We are now able to fix more computers, more quickly. There's has been a big rush lately with Windows 7 expiring and many people needing their laptops, desktops and all-in-ones upgraded to Microsoft Windows 10, so it's great to have a little more space to do your repairs.

 

computer repair workshop

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Our Computer Repair Workshop Refit is Nearly Done!

Our Computer Repair Workshop Refit is Nearly Done!

Mini Post:
We've working on it for the past 6 months, but the new, improved and expanded workshop is nearly done. Many of you will have seen the progress. Over the past few months we've painted the exterior, moved to next door, kept the original shop and made it a specialist tech area, and then finally re-did the flooring and added some more computer tech benches so we can fix more computers more quickly. Faster computer repairs for Christchurch!
I'm hoping to have the majority completed THIS WEEK. Then there are a few bits and pieces we'll keep tweaking and improving. There might even be a opening night party if people are keen?
Let me know.

 

Matthew

0800 349669
0800 FIX NOW
Computer Help NZ

computer repair workshop outside

 

Windows 10 Madness

The past 2 months have been mad! With Microsoft dropping support for Windows 7 there has been a last-minute flurry to by half of Christchurch to upgrade their computers. :) I'm exaggerating of course, but it has been very busy - approximately double our workload and the "other half" has been computers (laptops and desktops) that been the upgrade. This really pushed out our repair times. We usually fix computers within 24 hours, but we were getting up to 48 or even 72 hours for some. Thankfully most of this rush is over now and we're back to normal.

windows7 computer repair

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Updates Suck

Updates suck!

The other day, my phone wanted to do an update. In fact it had been pestering me continually. Turns out it wanted to do a 1 gig update, which on my 16 gig phone with only half a gig of free space wasn't going to happen. It seemed an excessively large update, but I cleared the photos off my phone and allowed the update to go through.
Now, to me, an update should be something that improves my experience and perhaps also fixes some security issues that I am not aware of. It may well have done the latter but it did not do the former.

updates suck computer

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Computer Tech Found

Computer Tech Found

I have the wonderful privilege to announce we have found a fantastic computer repair technician and all round good guy - Stefan. Stefan is a very kind man with a depth of computer repair knowledge. He'll be able to come out to your home and fix your laptop or desktop right there.

stefan computer tech

Whatever the problem we have many tools to fix the computer right there and then. Occasionally, we get a problem that will take quite some time to repair, but mostly waiting time, so rather than charging you for sitting there twiddling our thumbs while the computer does something (e.g. backup, reinstall windows or huge updates etc) we'll often suggest to you that we save you that money by bringing the computer back to the workshop. Stefan has all the skills to complete such work or advise you what the next step should be.
We have a very intense hiring process that tests the candidates at many levels all along the way. Typically more than 90% are knocked out in the first stage. The second stage, where we do a short intervew at a cafe (and shout them a coffee!) eliminates 80%. From there we have a 3rd stage with a long interview with various tests. So when I say I am super happy to have Stefan on the team, I am confident he will work out well. And I am sure you will enjoy a visit from him if you ever need it.

Happy Computing
Matthew Gilling
General Manager
Computer Help NZ

Supergold Discount for Computer Repairs

Supergold Discount for Computer Repairs

It's OFFICIAL, we now officially offer a discount to SuperGold Card members. Officially! Actually we've been doing a discount for seniors for so long that I can't even remember how many years it is. Next time you get your computer or laptop repaired (remember we fix all types of desktops, laptops, iMacs and Macbooks etc) just present your SuperGold card and we'll take just over 10% off the labour portion of your invoice. Specifically we discount you $3.50 for every 15 minute block, which are $32 each, so it's about 11% in reality. Every little bit helps.

supergold discount computer repairs

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