Laptop broken?
We can fix that.
Cracked screens, flat batteries, dodgy charging ports, spills and slow laptops – fixed at our Selwyn St workshop, often within 24–48 hours. Any brand, Windows or MacBook, explained in plain English.
The laptop repairs we see every week – and what to do before you bring it in.
Cracked, black, flickering or lines across it? We carry screens for around 80% of laptops and can source almost any other. If yours is in stock we can usually fit it within 24 hours. Touch screens cost more, so we'll give you the choice of touch or non-touch.
Prices: standard screens fitted and tested from $352 (13–14"), $389 (15") and $420 (17") incl. GST.
Screen repair prices →Black screen, spinning circle, or completely dead? Sometimes the power light comes on and nothing else happens. It could be the charger, battery, drive or motherboard. We've seen thousands of these, and we find the real cause before we quote.
Try this first: Unplug the charger, hold the power button for 15 seconds, then plug it back in and try again.
Call 03 666 4357 →Coffee, wine or water on the keyboard? Act fast. We open it up, clean out the liquid with a solvent, dry it properly and check for damage. At least half the laptops that come in like this can be fixed without costing too much – and if the motherboard's gone, we can write a report for your insurer.
Do this now: Turn it off and don't turn it back on to check it. Dry what you can see and bring it in as soon as you can.
Insurance reports →Stuck on "Windows loading", restarting over and over, or a blue error screen? Common culprits are a bad Windows update, anti-virus trouble or a failing hard drive. It's a straightforward laptop fix we do all the time.
Try this first: If it says it's working on updates, leave it plugged in for an hour – switching off mid-update can make it worse.
Book a repair →Locked out of your laptop, or forgotten a password it saved years ago? We have a few tricks to get you back in. Some accounts – Apple, Microsoft or Spark, for example – can only be reset through that company's own recovery process, and we'll help you through it.
Tip: Once you're back in, write your passwords down and keep them somewhere safe at home.
Call 03 666 4357 →Email worked for years, then suddenly stopped? Outlook, Windows Mail, Thunderbird, Gmail or Xtra – there are a few possible causes, and we can sort them all, here in the workshop or remotely.
Try this first: Keep your email address, password and mail server settings written down somewhere safe.
Remote support →Bring your laptop to 160b Selwyn St and it's repaired right here in Christchurch by people who won't speak to you in "geek". We keep the parts that fail most on the shelf – screens, batteries, charging ports (DC jacks), keyboards and SSDs – so most repairs aren't stuck waiting on a courier.
If yours needs something unusual, we'll find it – from overseas if we have to – and call you with options and the best price before we order. Got a MacBook? See our Mac & MacBook repair page.
A clear quote before any work starts
All makes: HP, Lenovo, Dell, Acer, Asus, Toshiba, Samsung, Sony, Surface and MacBook
Hardware or software – if it's a laptop, we fix it
Repairs guaranteed for 3 months
Screens, power and spills are just the start. Here's what else we fix – Windows laptops and MacBooks alike.
Battery won't hold a charge? We supply and fit batteries for almost any laptop, Windows or Apple. Once we've checked your model, you'll get a precise cost and time.
Only charges when the cord is held just right? It's usually the charger, the battery or the charging port (DC jack). We test all three and fix the one that's actually at fault.
Loose or broken USB, USB-C, HDMI, audio or power socket? Ports are usually soldered to the motherboard, and our specialist tech repairs many of them.
Missing keys, or keys that won't type? We find the exact cause. If you need a new keyboard, we can source most locally within a day or two.
Hot to the touch, or the fan roaring away? Dust blocks the cooling system, slows your laptop down and can shorten its life. We clean it out and get it running cool and quiet.
Usually an old hard drive is holding it back. Swapping it for a solid-state drive (SSD) is the single best upgrade you can make – it'll start in seconds.
Seeing "no boot device" or "no operating system"? It's often the drive, or how the laptop sees it. Fixes range from a simple repair to a new drive.
Virus, endless pop-ups, or let a scammer onto your laptop? We clean it up and set up proper security to help stop it happening again.
Software & scam help →Deleted something important, or the drive's failed? We use professional recovery tools to get your files back wherever possible, then help you set up a backup.
Replacing your laptop? We'll move your files across from the old one, or clone it, so your new laptop is ready to go.
Laptop sales →MacBook, MacBook Air or MacBook Pro? We fix those too – screens, batteries, keyboards and more.
Mac & MacBook repairs →Got a desktop PC or an All-in-One rather than a laptop? We fix those too, in the workshop or at your place.
PC repairs →“My laptop was fixed in an incredibly quick amount of time considering the damage, and it looks and feels brand new again!”
“Just bit the bullet and I have nothing but good to report. My laptop is now bug free, has a new drive and I'm happy.”
“Used these guys 3 times, and a quick efficient solution each time.”
“The team at Computer Help is excellent to deal with in all respects. I would recommend them to anyone.”
Dropped it, spilled on it or cracked the screen, and claiming on insurance? We'll fully assess your laptop and write a report in the format insurers like – every detail they ask for, laid out so it's easy to follow.
A full assessment and report costs $195, and most insurance companies will reimburse you for it.
Around 98% of insurance claims are accepted with our assessment and reporting.
Call 03 666 4357Everything the damage could affect: power, storage, circuitry, keyboard, connectors and corrosion. You get the diagnosis, a quote and how long the repair will take, including cleaning, parts and labour.
Exactly what's damaged, which parts need replacing, and the cost to repair or replace – everything your insurer needs. Based on the damage, parts, labour and the age of the laptop, we'll recommend whether to repair or replace it.
Yes. We physically test and assess the laptop before we write the report.
Yes – it takes a technician a good amount of time to inspect your laptop properly. Most insurance companies will reimburse you for the cost.
Every laptop and fault is different, so we assess it first and give you a precise quote for cost and time before any work starts. Drop it at our workshop and we'll assess it within three hours. As a guide, standard laptop screen replacements start from $352 incl. GST – see our screen repair prices.
Many laptop repairs are done within 24–48 hours. We carry screens for around 80% of laptops, so if yours is in stock it can often be fitted within 24 hours. If a part has to come from overseas, we'll call you with options first.
All makes and models, including HP, Acer, Lenovo, Dell, Asus, Toshiba, Samsung, Sony, Microsoft Surface and Apple MacBooks.
Usually it's worth fixing. Repairing is generally cheaper than replacing, and faster once you count the time it takes to set a new laptop up the way you like it. If a repair doesn't stack up, we'll tell you and can help you choose a new one.
Most repairs don't affect your files. If a repair might, we'll talk to you first and can back your files up before we start. If they're already lost, our file and photo recovery service may be able to get them back.
Yes – all our computer repairs are guaranteed for 3 months.
Yes. We do repairs at your place or ours, we have a pick-up service, and some fixes can even be done remotely.
We take EFTPOS, credit card, cash and internet banking, and Afterpay is available for repairs and purchases.
We're at 160b Selwyn St, Christchurch, open Monday to Friday, 8.30am to 5.30pm. Call 03 666 4357 to book a repair or a pick-up.
Mon–Fri 8.30am–5.30pm · 160b Selwyn St, Christchurch · Same-day service where we can
