Privacy Policy

At Computer Help NZ, your privacy is important to us.

We collect personal information from you, including information about your:

• Contact Details: name, address, email address, phone numbers
• Brief computer description
• Repair issues
• Interactions with us
• Billing or purchase information
• Passwords and usernames where required.

We collect your personal information in order to:

• diagnose and repair computers and devices

Besides our staff, we share this information (brief computer description & repair issues) with:

• Some 3rd party repairers in order to identify repairs that are outsourced e.g. warranty repairs.

Providing some information is optional. If you choose not to supply your contact details and passwords, we'll be unable to complete your repair.

We keep your information safe by storing your data in password protected databases and only allowing relevant staff access. We regularly shred paper documentation that contains private information.

Your data is your data. We only open files, photos or documents from your device when it is essential to the repair of your computer device. Files may need to be opened for testing purposes, where possible we will select files that seem the least sensitive.

We use cookies to better serve the way you use our website. You have the ability to accept or decline cookies in your browser. If you choose to decline cookies, you may not be able to fully experience the website. We may provide third parties (e.g. Google) with aggregated statistics about website visitors that we have generated using the cookies mentioned above. We do not connect the information to a specific customers or users. Our website may contain links to websites operated by third parties. We have no control over the privacy practices of these third parties, so we would recommend that you read their privacy statements before using their websites or services.

Computer Help NZ uses “Closed Circuit Television” (CCTV) capturing both sound and footage, is used in particular areas to monitor all those who enter the premises of 160b Selwyn Street. We do this in order to help reduce crime and theft, and, on the very rare occasion, to any report any criminal or violent behaviour from customers or employees.
We have signage that indicates where CCTV equipment is operating. CCTV footage will only be viewed by authorised staff and representatives from public law enforcement agencies (e.g. the NZ Police) in accordance with the purpose noted above, or when checking that the system is operational. No attempt will be made to identify individuals from CCTV footage except in cases of reported or suspected incidents requiring investigation, or in relation to any legal proceedings.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us by mail at 160b Selwyn Street, Christchurch 8024, or call on 0800349669.

Computer Help NZ